| FRIDAY - OCTOBER 17, 2003 - ISSUE NO. 80 | |||||
Dear Friends and Industry Colleagues, Wow, this newsletter continues to grow with more advertising and more subscribers. Thanks a lot to everyone who has recommended it to friends and co-workers, and especially to those companies who are giving it their support through advertising. There are more negative reports about Motorola this week. I can't guarantee the accuracy of all of this, since most of it is made up of personal opinions, but I can say that it certainly rings true to my ear. I worked for Motorola twice over a 21-year period and used to tell people (jokingly) that I had to leave for health reasons: Motorola's management style was making me sick. Why twice? I guess I am a slow learner. It wasn't many years ago when paging and cellular telephones were about even in their numbers of subscribers. Parity happened somewhere around 40 million. Unfortunately most of the paging companies are unwilling to say how many subscribers they have now. My guess is that the US paging industry is somewhere around 15 million—probably less. In a news article that follows, the CTIA reports 148.1 million wireless subscribers as of June 2003. I never thought that I would see this much disparity—15:150 (million)—in round numbers. The cell phone people are reporting a 70 percent increase in wireless data revenues over last year. The big paging carriers should have gotten a large portion of this data revenue, but they didn't. I suspect that this arrogant, Harvard-MBA-know-it-all, customer-unfriendly attitude is just too ingrained in their culture for them to recover. I hope I am wrong. |
A new issue of the Paging and Wireless Data Newsletter gets posted on the web each week. A notification goes out by e-mail to subscribers on most Fridays around noon Eastern US time. The notification message has a link to the actual newsletter on the Internet. That way it doesn't fill up your incoming e-mail account. There is no charge for subscription and there are no membership restrictions. Readers are a very select group of wireless industry professionals, and include the senior managers of many of the world's major paging and wireless data companies. There is an even mix of operations managers, marketing people, and engineers, so I try to include items of interest to all three groups. It's all about staying up-to-date with business trends and technology. I regularly get reader's comments, so this newsletter has become a community forum for the paging, and wireless data communities. You are welcome to contribute your ideas and opinions. Unless otherwise requested, all correspondence addressed to me is subject to publication in the newsletter and on my website. NOTE: This newsletter is best viewed at screen resolutions of 800x600 (good) or 1024x768 (better). Any current revision of web browser should work just fine. Please notify me of any problems with viewing. This site is compliant with XHTML 1.0 transitional coding for easy access from wireless devices. (XML 1.0 / ISO 8859-1) | ||||
| NEWS AND COMMENTS FROM READERS | |||||
The Hospital Paging Market A subscriber remembers recently reading an article that stated that cell phones have been traced to intra-hospital infections and that some hospitals are no longer using them and are going back to pagers. Has anyone seen this report published? We are trying to find the article. Of course the other issue is that cell phones are not allowed in many hospitals because as long as they are turned on, and even when they are not being used, they transmit radio signals that can interfere with sensitive medical equipment. The same applies to two-way pagers. Regional Paging Company Is Still Available A US paging company is being offered for sale. Their main coverage areas include San Antonio and Houston. They hold exclusive frequencies in Texas, Louisiana, Southern Mississippi, Southern Alabama, and the panhandle of Florida up to and including Jacksonville. They also hold licenses in Kentucky and Southern Indiana. I have prepared a page with more information about the company and their assets. Please note that this information is not completely up to date and that it is being presented as "typical" and "planned" only. Please get in touch with me if you are interested. None of this information is warranted as being totally correct and current. Part of a potential buyers "due diligence" would be to inspect and verify the company and its assets before purchase. This is a unique opportunity for someone. Please click here for more information and then call me. | |||||
| PAGING AND WIRELESS DATA NEWS CLIPS FROM THE WEB | |||||
PRESS RELEASE Multitone’s FuturePhone™ Wireless Telephone Systems Offer Enhanced Personnel Mobility and Communications
The result is higher mobility for employees. FuturePhone gives employees the ability to go virtually anywhere in their business environment and remain in touch. This means that they can accomplish more, react faster in emergencies and provide significantly better customer service. FuturePhone also helps reduce piling up of messages in voice mailboxes. It improves personnel responsiveness; reducing the reliance on how quickly they get back to their office to check their messages. They can make, answer and transfer calls and make decisions on-the-move. Since FuturePhone is a private system there are no "air time" costs that may discourage usage. Multitone’s FuturePhone solution is highly modular in design and is affordable by small organizations and large corporations alike. Mobility solutions are available for as few as eight employees who must cover a large facility to up to 128 users who are constantly on the move in their work area. With FuturePhone's exclusive Access Integrator option, important alarm and process monitoring systems can automatically send messages to individuals or key groups of individuals using a lightweight and compact handset rather than on-desk wired phone instruments. Another exclusive is Multitone’s FastCall feature where the single touch of a button can activate a contact whereby a door can remotely be opened or other device be operated—all while being able to "walk and talk". The FuturePhone system consists of lightweight (4.8 oz) and easy-to-use handset that communicates with wireless base stations. Repeaters extend the range and allow users to roam over large areas without losing a call. Base stations and repeaters are connected to a central control unit that is easily integrated into most telephone systems. System expansion is steps of 8, 16, 32, 64 and 128 users, providing for graceful growth. FuturePhone handsets provide all standard phone features and have a built-in screen for messaging for displaying both monitoring and alarm information as well as messages from a PC or terminal on a LAN. Text and vibrate modes provide silent alerting so as not to disturb meetings. About Multitone Electronics FreedomPhone reflects the latest advancement Multitone’s almost 70 years of business wireless and digital messaging technology research and development directed towards improving organizational and individual productivity, safety and customer service.
FCC Sets New Spectrum Rules October 16, 2003 WASHINGTON—The FCC today unveiled new rules for a long-awaited chunk of wireless spectrum with a view to auctioning it off in the coming months. It also has high hopes of making 90 MHz of "3G" spectrum, as well broadband wireless services using GHz bandwidths, more easily available and workable for commercial interests. Commissioners agreed on new service rules for the 1710-1755 and 2110-2155 MHz bands that would use flexible allocation and bidding procedures for the spectrum. Although the auction dates for the spectrum apparently are still up in the air and largely dependent on relocation of existing government users, the FCC is hoping the new rules will set the stage for new voice, data and broadband services in the near future. The spectrum will be licensed by geographic area in a total of five blocks under more flexible market-oriented rules, according to John Muleta, chief of the commission's wireless bureau. The plan includes blocks suitable for a mixture of license sizes and geographic areas. The licenses for the spectrum will run 15 years, with 10-year renewal terms. Licensees will be able to aggregate spectrum and can partition and disaggregate their licenses. The plan will "allow the marketplace, rather than the FCC, to determine what services area ultimately offered," the commission said in a statement. The additional spectrum and flexible licensing, says FCC Chairman Michael Powell, will add momentum to companies such as Verizon Wireless and smaller provider Monet Networks to use their infrastructure to support advancing applications like Internet access. He added that the new rules would maximize the flexibility of licensees to choose what kinds of services they will offer. He said the plan also would group like spectrum uses together, ensuring technically compatible operations stay close together and minimize interference. The rules won't have any impact until the spectrum is set up for auction, however, and that may not happen for another year or even longer, according to Muleta. Legislation that would fund existing government users' move from the spectrum is tied up on Capitol Hill. In another move toward pushing advanced wireless services out to the marketplace, the FCC also approved the opening up of 70, 80 and 90 GHz spectrum bands for advanced point-to-point wireless services and other applications. The spectrum is used to transmit focused 'pencil beam' high-speed transmissions for applications such as wide area networks and campus-type wireless broadband services. The FCC used a non-exclusive licensing approach in its new rules that would be more flexible for the localized applications. There already is interest in the licenses from a number of smaller start-up companies looking to provide wide area networks and point-to-point data services using the technology. Wireless Communications Association President Andrew Kreig said the move would "trigger an unprecedented wave of innovation in millimetere wave technology." Source: Wireless Week Kyocera resumes phone shipments, denies phone exploded Oct. 14, 2003 1:08 PM EST Kyocera Wireless Corp. resumed shipments of several phone models following the company's investigation into an incident of an apparent exploding phone. "There was no explosion," said Kyocera spokesman John Chier. Chier said the incident was actually caused by a safety feature built into the phone's battery. Chier said the phone's battery short circuited, causing heat and pressure to build up inside of the battery. To prevent a "more serious failure," Chier said the battery "vented" the heat and pressure by expelling graphite dust. The graphite dust might have led to reports of a smoky explosion, but Chier said the release of graphite dust is a safety feature common to cell-phone batteries, and the dust itself is harmless. "This is a very unique incident," Chier said. "We're very confident in the safety of the battery and the phone." Chier said Kyocera resumed shipments of its KE400/KX400 series mobile phones late last week, following an extensive investigation into the incident. According to Nebraska TV station WOWT 6 News, an area family purchased a Kyocera phone through Cricket carrier Leap Wireless International, and it exploded without warning. None of the family members was injured in the incident, which occurred the weekend of Oct. 4. Chier said Kyocera has been selling the type of battery involved in the incident for two years, and the company is satisfied with its performance. Source: RCR Wireless News Scoop From The May Report 10/13/2003 Briefly noted, by Ron May Major scoop time, folks. It has been a long time since one of my regular sources gave me a great scoop. I found out today that the relationship between Motorola and its IT outsourcing partner CSC is on the rocks big time. Everyone is pulling their hair out and systems are crashing. To make matters worse, Sam Desai, the architect of the deal, has been told very recently by Motorola COO Mike Zafirovski that he cannot retire in December as he had planned, but must now stay on for at least six more months to straighten out the mess. And what a mess it is! A disk drive takes a Motorola executive four months to get. There is a four step approval process for anything you want. The reason is that when the outsourcing was done, they decided to use a hybrid of Motorola's processes and CSC's processes rather than going with either firm's procedures. As a result, no one understands the system and no one knows who is in charge. This situation is complicating the ability of Motorola to spin off SPS (Semiconductor Product Sector) as its own IPO. This operation has been losing $150MM a quarter for years. So Motorola has decided to spin it off, but the computer systems are so entangled now that they can't do the IPO. Lest you think this is a minor problem, easily solved, think again. There are hundreds of millions of dollars involved. First of all, CSC is hugely hamstrung here. My source indicates that Motorola management is well, shall we say, "pathetic." Source: The May Report Motorola insider agrees that Motorola-CSC relationship is a mess 10/13/2003 From: Name withheld upon request [Editor's note: Name was in original e-mail but this has been modified at sender's request at 8pm on October 14] Ron, read your brief comments on the Motorola - CSC mess. I couldn't agree more. Motorola IT management are useless & unfortunately there's too many over-paid pathetic managers who care more about their own arses rather than doing the right job. They have Motorola-itis which is the inability to use the word "no" when communicating to their superiors. They are also predominantly 20+ year industry 'veterans' but have seen no other IT environments outside of Motorola. This is because they lack the talent to go anywhere else. Unfortunately because they've been there that long they *think* they know what they're doing. CSC are amateur to say the least, and I've no idea what due diligence they were doing before the deal was announced, but they certainly weren't talking to the people that actually run the IT there & highly technical people are being moved off the account to plug holes at other accounts, which invariably is resulting in a decrease in service. Regular Motorola IT staff have had enough of the 70+ hour weeks while still getting threatened with being laid off, and thus we're not doing it anymore. I put in my 40 hours. That's it. The good people are starting to leave, and this will only increase once the economy picks up. Chris Galvin even had to make a personal plea with Michael Dell to not hire Motorola IT staff! Motorola is a mess across the company, which is why I sold all of my Motorola stock [at a loss] over three years ago — a decision I will never regret. Getting rid of Galvin was the first step [5 years too late]. Now they need to remove half the middle management... Source: The May Report CTIA: Growth Marks Wireless Sector October 15, 2003 The wireless industry is on a growth high, fueled by increased minute usage and new service offerings, according to new stats released by CTIA. In its Semi-Annual Wireless Industry Survey, CTIA found that for the first six months of 2003, U.S. carriers earned service revenue of $41.4 billion, up 13 percent from the $36.7 billion posted in the first half of 2002. Total billable minutes of use was 380 billion for the first half of the year, up from 292 billion a year ago. Data revenue skyrocketed, up 70 percent from $411 million to $700 million. "Wireless data is advancing at a particularly swift clip, as more companies introduce more features for consumers and business users alike," CTIA President and CEO Tom Wheeler said in a statement. "From ringtones to picture phones, from text messaging to hi-speed Web browsing, wireless data is making waves in both the consumer and business marketplaces." Overall, wireless subscribership was up 10 percent from 134.6 million as of June 2002 to 148.1 million as of June 2003. Source: Wireless Week Atlanta leads the nation in wireless penetration Oct. 15, 2003 Wireless penetration in a number of top U.S. markets is reaching levels comparable with a number of European markets, led by Atlanta where three-quarters of households said they subscribe to cellular phone service, according to a report. The report from Scarborough Research found that Atlanta led the nation in wireless penetration with 75 percent of respondents claiming at least one member of their households subscribed to wireless service followed by 74 percent in Detroit, and 72 percent in Washington, D.C., Miami/Ft. Lauderdale, and Austin, Texas. Source: RCR Wireless News Motorola Nucleus II Paging Transmitters with SkyData Satellite Receivers I have 80 of these used paging stations for sale. The have "matched pair" exciter/station control modules which means they can do 4-level FLEX and ReFLEX (a call to Motorola's support line confirmed this). They operate on 900 MHz with 300 watts RF output. I have photos and more details here. Please contact me by e-mail for any additional information. Or better yet, call me on the telephone at: . | |||||
| FEATURED ADVERTISERS SUPPORTING THE NEWSLETTER | ||||||||||||||||||||||||||
Immediate opening for technician responsible for maintenance and expansion of paging systems throughout Northern California. Applicant should have experience with Glenayre and Motorola Paging Transmitters. Experience with related equipment including paging switching terminals and telephone interconnection, Excel and light Word processing is a plus. Position is based in San Rafael, CA and Cook Paging offers a competitive salary and a full benefits package. Send Resume to: cookinc@sbcglobal.com or Fax to: Engineering Dept. at: 415-456-5566. | ||||||||||||||||||||||||||
A fast and reliable alarming system is an indisputable prerequisite for emergency fire and rescue services to respond successfully and efficiently. State-of-the-art paging enables groups as well as individuals to be alerted. The Quattrino Voice and Memo two tone pagers are suitable for everyone, even for those working in an emergency during severe weather conditions. Continual further development of previous popular models has resulted in a practical, reliable and user-friendly device, innovatively housed with ergonomic operating controls. Design elements include a very long standby function and weather proofing to the European IP54 specifications. The quality of the RE529 Quattrino pagers is assured by their being ISO 9001 certified. A wide spectrum of programmable features makes it possible to include every conceivable radio network, so the pager becomes an economic investment for mission-critical alarming systems. I am an authorized Manufacturer Representative for Swissphone. Please contact me directly for any additional information. |
Advanced RF Communications offers a complete line of products and services to support your new or existing paging system. Our technical services utilize the latest technologies and techniques to implement in high-speed digital data messaging or tone/voice paging for local or wide area simulcast paging systems. Products
Technical Services
Our integration and installation services take all the "boxes" and deliver fully operational one or two-way paging system. We can also "tune-up" that existing paging system with our diagnostic and troubleshooting services to restore System performance that has deteriorated over time.
Please mention that you saw them in Brad's Newsletter. | |||||||||||||||||||||||||
Coming soon. | DX Radio Systems, Inc. manufactures high quality, high specification type communications products. The following is a list of products that DX Radio Systems, Inc. manufactures or supplies as a single supplied product and can be included as part of a turnkey system:
Performance that is tough to find anywhere at a price you can afford.
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![]() AAPC’s Mission Statement Defines Purpose
Our industry must move forward together or perish individually. If you want to get involved, please click here. Come and join us! Their "newsroom" is a great source of information. They also host the Paging Technical Committee site. There is a lot of good paging-industry information here. Click on the logo above to find out about joining. |
Sophisticated And Affordable
The Zetron 2000 Series Paging Terminals are designed for the paging operator needing a flexible, modular approach to system operation, with the capacity to expand to a region-wide or national network. The terminals are incrementally expandable in both capacity and options. The 2000 Series can act as the hub of an integrated communications system and are suitable for the larger private paging system. The terminals are incrementally expandable in both capacity and options, so a system can start small and grow as required. The terminals are available with advanced features such as PageSaver voice messaging. They connect with a wide range of PBX or PSTN equipment and can be integrated with security systems, monitoring and control systems, nurse call, product control, building management systems etc.
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![]() ISC Technologies is the industry leader in the pre-owned Paging equipment marketplace. We specialize in purchasing, reconditioning, reconfiguring and sales of quality paging infrastructure. We can customize and configure equipment at a fraction of the cost of new. All equipment carries a standard warranty to insure your trouble free operation. At ISC Technologies we service what we sell and more. Our factory-trained technicians repair most Quintron, Glenayre, Motorola, and Skydata equipment. All of our repairs are done on a Time and Material basis, saving you money over flat rate repair. From vacuum tubes to surface mount equipment, we are ready to handle your repair needs quickly and cost effectively.
Web: www.4isctech.com
| ![]() Wireless Communication Solutions The Hark ISI-400LX is a hardware device that encapsulates serial data into TCP/IP for transmission over the Internet. It can also be configured to convert incoming TAP messages from the serial port and send them over the Internet to paging providers in email (SMTP) or Simple Network Paging Protocol (SNPP) format. The ISI-400LX with the optional external modem can connect to a secondary dial-up ISP when a failure on the ethernet port is detected.
This device is the perfect companion for the Hark Gateway products. An ISI can be located at a remote location for receiving TAP, TNPP, or Billing traffic using a local ISP eliminating long distance phone charges.
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![]() ProfitPlus by Netflow—the software that streamlines pager billing and system maintenance. ProfitPlus interfaces to your Zetron terminals allowing easy changes to pager settings and billable services. Zetron Interface: Multiple Zetron Series 2000 terminals supported. Default pager settings. Terminal/phone number association. Future activation/deactivation dates. Easy group maintenance. Automatic Billing Records: Point of Sale transaction automatically enters pager airtime into monthly billing cycle. Contract pricing. Recurring and one-time billing capabilities. Tracking: Agent commissions. Phone number inventory/analysis. Product inventory transfer from stockroom to sales locations to customer. Capcode usage reports. Duplicate capcode detection.
Contact Netflow, Inc at: 800-236-5861 |
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Supports both current and future radio paging network needs. Offers both analog (2-tone, 5/6-tone, Quick-Call I and II) formats with voice and digital (Golay, POCSAG and FLEX™) paging formats. Can be tailored to meet special operating requirements of your organization. Features redundant AC and DC power supplies, plug-in hard disk drives, standard MS Windows 2000 operating system, voice prompts, caller password screening, direct connection to your dispatch console and more. You can use common time source for logging. Supports PURC transmitter control or can be connected to existing transmitter control system. Redundancy option with geographic separation is available to provide additional protection for critical message control points. Let us discuss your specific needs. Other PMG models are available with more features and capacities. Also inquire about TGA’s Special Network Application Platform (SNAP)* featuring e-mail messaging inbound and outbound with Web Site Hosting, and don't forget:
* TGA SNAP is a trademark of TGA Technologies, Inc. |
Developers and Manufacturers of Paging and Mobile Data Equipment Selective is a developer and manufacturer of intelligent paging receiver/decoders and mobile data equipment. The PDT2000 Paging Data Terminal is a large display pager designed for desktop or in-vehicle mounting and it, along with our range of other Paging Data Receivers provide a significant message processing capability. The PDT and PDR range have multiple uses and capabilities including:
Our mobile data equipment includes a range of Mobile Data Terminals (MDTs) which may be interfaced to a variety of wireless networks including trunked and conventional radio, paging, GPRS & CDMA cellular, Mobitex etc. Automatic Vehicle Location (AVL) and GPS solutions, Dispatch & Messaging software. Local area paging systems, paging interception and message reprocessing software, field force automation and mobile dispatch solutions. We export worldwide.
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Advertise Here
Your company's logo and product promotion can appear right here for 6 months. It only costs $400 for 26 issues—that's $15.38 an issue. | ![]() TRANSMITTERS AND RECEIVERS Salcom's synthesized UHF and VHF transmitters, receivers and transceivers are utilized in many areas of the telecommunications industry, often in conjunction with Salcom signalling products. To realize additional market segments for the RF products, specialized OEM products have been developed utilizing the standard core technology. Most of these products are utilized in third party telecommunications and telemetry systems. PAGING EQUIPMENT EMERGENCY TRANSCEIVER SEA AIR AND LAND COMMUNICATIONS LTD I am an authorized Manufacturer Representative for SALCOM. Please contact me directly for any additional information. | |||||||||||||||||||||||||
Would You Like To Advertise Here? If you have any wireless equipment that you would like to buy or sell, please let me know. I don't charge individuals for listing something for sale. If a sale is made through this newsletter, I ask the seller to send me a 10% commission, much the same as the voluntary payments that are requested on the Internet for shareware. It's on the honor system. There is no cost to the buyer. There is a small charge for companies wanting to put their products in the newsletter and on my web site. There is no obligation for payment of a commission for this kind of basic advertising. I would be very pleased, however, to get involved in the sales process as a manufacturer representative—for quality wireless products and reputable companies. It's only $15.38 per issue for the basic advertising package. ($400 for 6 months or 26 issues.) Details about the advertising plans can be read here. | ||||||||||||||||||||||||||
| OTHER PAGING AND WIRELESS DATA PRODUCTS AND SERVICES | ||||||||||||||||
Two-way Radio Products
Please contact me directly for any additional information. | Radio Paging Transmitters
VHF PAGING TRANSMITTER
I am an authorized Manufacturer Representative for Vytek. To request pricing and delivery information for the PTX-150, please click here. Check out their paging products here. | |||||||||||||||
| Wireless Automation & Telemetry Check out the following four categories of two-way wireless data communications. We have the ability to customize solutions to meet your (or your customer's) needs.
I am an authorized Manufacturer Representative for AMTEL Wireless. Please contact me directly for any additional information. |
CUSTOM APPLICATIONS If you see someone in the field (like salespeople, technicians, and delivery people) using paper forms, their company could probably save a pile of money, and get much better timeliness, accuracy and efficiency, by using converting to Outr.Net's Wireless Forms. Custom applications for as little as $995, delivered in just a few days. Outr.Net has a web page on Wireless Forms for Timeports at: http://www.outr.net/overnight_pw.htm Their latest newsletter is: "Crossing the Chasm" with Mobile Data http://www.outr.net/newsletter_chasm.htm Please call me so we can discuss your need or your idea. Outr.net. Please contact me directly for any additional information. | |||||||||||||||
Unication Co., Ltd. Introducing the new line of 802.11b products Quantity—1,000 minimum each item—per order
I am an authorized Manufacturer Representative for Unication. These are wholesale, direct-from-the-factory products. To send me an e-mail for pricing information please click here. Unication also has an excellent OEM FLEX™ receiver that can be used in telemetry products. | Sea Air & Land Communications Ltd. Designers and Manufacturers of Communications Systems You can check out their web site here. I am an authorized Manufacturer Representative for SALCOM. Please contact me directly for any additional information. | |||||||||||||||
Used Pagers For Sale Motorola Bravo Plus (numeric) units:
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Wireless Messaging Software InfoRad® Wireless Office (Windows 95, 98, ME, NT, 2000, XP) is designed for the professional who needs full-featured wireless messaging capabilities. Features include enhanced user interface, message log with search function, scheduled paging, group and individual message addresses, TAPI Smart™, multiple protocol SMS communication compatibility. AlphaCare™ support services available. With a 32-bit architecture, InfoRad Wireless Office is designed for compatibility with Windows 95/98/ME/NT/2000/XP. For more information on InfoRad Wireless Messaging software, and a free demo, please click on the logo. | ||||||||||||||||
Legacy Technology Solutions LLC
Paging infrastructure repair with warranty. Please ask for Virgil Jarrard, President, and tell him Brad Dye sent you. They are located in the Dallas suburbs, and they occasionally have some good deals on reconditioned paging equipment as well. Check with them for current product availability. You can send Virgil an e-mail by clicking here. | Your ad can go right here. | |||||||||||||||
| UNTIL NEXT WEEK | ||||||||||||||||
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| THE PAGING INFORMATION RESOURCE | |||||||||||||