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CMA newsletter logo

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FRIDAY — FEBRUARY 10, 2012 — ISSUE NO. 494

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Paging and Wireless Messaging Home Page image Newsletter Archive image Carrier Directory image Recommended Products and Services
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Reference Papers Consulting Glossary of Terms Send an e-mail to Brad Dye

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Dear Friends of Wireless Messaging,

Greetings from Southern Illinois where we are getting a few snowflakes today.

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The Q4 2011 global handset and smartphone market in 4 charts

The numbers are in. All of the world's major handset and smartphone makers have reported their fourth quarter numbers, and now the rankings can begin. Check out the below four charts from Strategy Analytics and IDC to see how the world's handset vendors landed in terms of shipments and market share for handsets and smartphones. [Source: FierceWireless ]

market share

Source: Strategy Analytics

shipments

Source: Strategy Analytics

market share

Source: IDC

shipments

Source: IDC

For more:

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I have a section on the Paging Information Resource web pages for schematics and maintenance manuals. If anyone has more content that can be added to this "public library" of Paging Information, it would be sincerely appreciated. Today a friend is specifically looking for a schematic for the Motorola 900 MHz Nucleus II PA module. I was able to direct him to several Nucleus documents including a 428-page maintenance manual, but it doesn't have the complete PA module schematic. Please help if you can.

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Now on to more news and views.

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Wireless Messaging News
  • Emergency Radio Communications
  • Wireless Messaging
  • Critical Messaging
  • Telemetry
  • Paging
  • VoIP
  • Wi-Fi
  • WiMAX
  • Location-Based Services
WIRELESS
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MESSAGING

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CMA Wireless Messaging News
This is the CMA's weekly newsletter about Wireless Messaging. You are receiving this because I believe you have requested it. This is not a SPAM. If you have received this message in error, or you are no longer interested in these topics, please click here , then click on "send" and you will be promptly removed from the mailing list.

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iland internet sulutions This newsletter is brought to you by the generous support of our advertisers and the courtesy of iland Internet Solutions Corporation . For more information about the web-hosting services available from iland Internet Solutions Corporation, please click on their logo to the left.

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About Us

A new issue of The Wireless Messaging Newsletter is posted on the web each week. A notification goes out by e-mail to subscribers on most Fridays around noon central US time. The notification message has a link to the actual newsletter on the web. That way it doesn't fill up your incoming e-mail account.

There is no charge for subscription and there are no membership restrictions. Readers are a very select group of wireless industry professionals, and include the senior managers of many of the world's major Paging and Wireless Messaging companies. There is an even mix of operations managers, marketing people, and engineers — so I try to include items of interest to all three groups. It's all about staying up-to-date with business trends and technology. I regularly get readers' comments, so this newsletter has become a community forum for the Paging, and Wireless Messaging communities. You are welcome to contribute your ideas and opinions. Unless otherwise requested, all correspondence addressed to me is subject to publication in the newsletter and on my web site. I am very careful to protect the anonymity of those who request it.

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Editorial Policy

Editorial Opinion pieces present only the opinions of the author. They do not necessarily reflect the views of the Critical Messaging Association, or its sponsors.

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Voluntary Reader Support

Newspapers generally cost 75¢ a copy and they hardly ever mention paging. If you receive some benefit from this publication maybe you would like to help support it financially? A donation of $25.00 would represent approximately 50¢ a copy for one year. If you are willing and able, please click on the PayPal Donate button above.

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If you would like to have information about advertising in this newsletter, please click here. If you are reading this, your potential customers are probably reading it as well.

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wrc12

Agenda Item 1.23 Passes Committee, Moves to Plenary

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wrc 12

ITU World Radiocommunication Conference 2012 (WRC-12)
January 23 – 17 February, 2012, Geneva, Switzerland.

Source: International Telecommunications Union

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CRITICAL MESSAGING ASSOCIATION

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cma logo Critical Messaging Association

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COME JOIN US AT THE GLOBAL CRITICAL MESSAGING CONVENTION

March 27-29, 2012 star Austin, Texas star Hyatt Regency Austin

Register today at: www.criticalmessagingassociation.com

Early Registration Deadline: February 27, 2012

Keynote Address: Campus Emergency Notifications and Pager Protocol
David O. Cronk, Director, Emergency Preparedness
University of Texas at Austin

This presentation will provide an overview of the University of Texas campus alerting protocol. Discussion will include the university’s distribution and use of pagers and pager protocol for campus notification, the successes and weaknesses of the campus alerting system in an actual emergency, and the significance of pagers in emergency communications in today’s world of “smart phones.”

david cronk David O. Cronk, MS, CEM
Director of Emergency Preparedness
David Cronk’s primary responsibility as the director of Emergency Preparedness at the University of Texas is to develop, implement, and maintain the university’s state of readiness through emergency planning, technology integration, community education, public outreach and sustained partnership building. He is responsible for the university’s emergency plan and associated annexes. David holds a Bachelor of Science degree in Industrial and Environmental Health Management from Ferris State University, and a Master of Science degree in Occupational Health from the Medical University of Toledo. He is a designated Certified Emergency Manager and is the university’s designated representative for the City of Austin/Travis County Department of Homeland Security and Office of Emergency Management partnerships.

star Hotel Reservations: The Hyatt Regency Austin provides the perfect location for guests to walk to Austin's attractions or to relax along the shore of Lady Bird Lake. To make reservations use the online reservation form or call 888-421-1442 or (non-toll-free) 402-592-6464, and reference the Global Critical Messaging Convention to receive the significantly discounted rate of $167/night (inclusive of Internet). DEADLINE: February 27, 2012.

star Vendor Opportunities : Exhibit at the Critical Messaging Convention. Exhibit details are available at criticalmessagingassociation.org or contact Linda left arrow here by e-mail, or by telephone at 866-301-2272.

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Premier Vendor prism ipx
Prism-IPX Systems LLC

Silver Vendor

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Method Link, LLC

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unication
Unication USA

Bronze Vendors

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CMA Executive Director
441 N. Crestwood Drive
Wilmington, NC 28405
Tel: 866-301-2272
E-mail: info@criticalmessagingassociation.org
Web: www.criticalmessagingassociation.org
CMA Regulatory Affairs Office
Suite 250
2154 Wisconsin Avenue, NW
Washington, DC 20007-2280
Tel: 202-223-3772
Fax: 202-315-3587

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ADVERTISERS SUPPORTING THE NEWSLETTER

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Advertiser Index

CMA — Critical Messaging Association
Daviscomms USA
Hahntech-USA
Hark Technologies
Ira Wiesenfeld & Associates
Ivycorp
Leavitt Communications
Preferred Wireless
Prism Paging
Ron Mercer — Paging & Wireless Network Planners LLC
PSSI — Product Support Services
TPL Systèmes
Critical Alert Systems d/b/a Northeast, UCOM & Teletouch Paging
VCP International
WiPath Communications

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SPRINT ON TRACK TO ELIMINATE IDEN NETWORK NEXT YEAR

Feb 9, 2012 5:14 PM, By Donny Jackson

Sprint is proceeding on schedule to migrate its customers to a hybrid 3G/4G network, which includes the elimination of former Nextel iDEN network that the company purchased in 2005 for $35 billion, officials for the wireless carrier said during a quarterly earnings call yesterday.

Sprint CEO Dan Hesse said the carrier now boast 55 million subscribers, a record high for the company. After assuming the helm of the troubled company four years ago, Hesse said the company has turned a corner.

“2011 caps what I would consider to be the first phase of our turnaround — recovery and strengthening of the business,” Hesse said during the call.

Now, Sprint is embarking on an investment phase that is designed to bring the carrier into the 4G LTE market while also reducing its operations and maintenance costs associated with the former Nextel iDEN network. Ultimately, Sprint will reduce the number of towers it uses from 68,000 to 38,000, with 9,600 Nextel sites scheduled to be decommissioned by the end of the year, according to Steve Elfman, president of Sprint’s network operations and wholesale unit. All customers are expected to be off the iDEN network in mid-2013, according to the company.

Source: Urgent Communications

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If you are reading this, your potential customers are probably reading it as well.

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Product Support Services, Inc.

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Based in Coppell, Texas, a suburb of Dallas/Fort Worth, and located just five minutes north of the DFW Airport, PSSI receives, repairs and ships approximately 4,000 discrete units each day.

  • PSSI is ISO certified and has comprehensively integrated robust lean manufacturing processes and systems that enable us to deliver timely and benchmark quality results.
  • PSSI is certified for Levels III and IV repair by a wide variety of OEMs including, for example, Motorola, Nokia, Sony/Ericsson, Samsung, Stanley and LG.
  • PSSI ’s service center is a state-of-the-art facility, complete with multiple wireless test environments and board-level repair capabilities.
  • PSSI ’s state-of-the-art and proprietary Work-In-Process (WIP) systems, and its Material Planning and Warehouse Management systems, enable PSSI to track discrete units by employee, work center, lot, model, work order, location and process through the entire reverse logistics process. Access to this information can be provided to our customers so that they can track the real-time movement of their products.

Pager and Electronics Repair

Product Support Services, Inc.

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Contact:
Product Support Services, Inc.
511 South Royal Lane
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Phone:
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972-462-3970
info@productsupportservices.com
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www.productsupportservices.com left arrow

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zetron FOR IMMEDIATE RELEASE

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São Paulo State Police in Brazil Upgrade to Zetron’s P25 Compliant CSSI Acom Consoles

Redmond, WA, U.S.A., February 8, 2012 Zetron, a leading provider of mission-critical communications solutions, in conjunction with Tait Communications, delivered and installed P25 command and control Acom consoles for both Military and Civil Police in the Brazilian cities of São Jose do Rio Preto, Ribeiro Preto and Piracicaba. Following successful operation of this P25 conventional network for a couple of years, the Civil Police of the state of São Paulo, Brazil, recently made a decision to upgrade to a P25 Console SubSystem Interface (CSSI) trunked digital radio network to provide greater security and digital communications to more public-safety officials within the state.

The Polícia Civil do Estado de São Paulo selected Tait, in partnership with Zetron Australasia and SGM Telecom, Brazil, to upgrade the agency’s existing Tait P25 conventional network to a P25 trunked network. This upgrade will provide coverage to the municipality of São José do Rio Preto and, for the first time, digital radio communications to neighboring Nova Granada.

The police’s upgrade to P25 trunked digital network is part of a 10-year crime-prevention plan for the state of São Paulo. In 2008, the state’s police forces installed six P25 conventional networks, with the ultimate goal of interconnecting all of the networks using the P25 Inter RF Subsystem Interface (ISSI).

“With personnel numbers growing in the Civil Police force, trunking offers better channel resource use, improved communications flexibility and greater security for police,” says Steve Cragg, President, Tait Communications Americas Region. “Taking advantage of the upgradeability of the Tait P25 digital network, the Civil Police will move to trunking operation for one of of São Paulo’s TaitNet P25 conventional networks.”

“The flexibility and scalability of our CSSI P25 console system allows the Police dispatchers full usage of P25 voice and data features allowing them to efficiently communicate with first responders in the field says “ Ranjan Bhagat, Vice President & GM — Zetron Australasia. “Our successful integration with Tait P25 network for the São Paulo State Police is another excellent example of true interoperability with RF vendors such as Tait who also embrace open P25 standards”.

About Zetron
For over 30 years, Zetron has been providing mission-critical communications solutions to customers in public safety, transportation, utilities, manufacturing, healthcare and business. With offices in the U.S.A., U.K., Australia and numerous field locations, Zetron supports a worldwide network of resellers, system integrators and distributors. This gives Zetron a global reach as well as a local presence in the regions it serves. Zetron is a wholly owned subsidiary of JVC Kenwood Corporation. For more information, visit: www.zetron.com .

 

 

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Zetron, Inc. • PO Box 97004 • Redmond, WA 98073-9704
Phone: (425) 820-6363 • Fax: (425) 820-7031

Source: Zetron

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LEAVITT Communications

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It's still here — the tried and true Motorola Alphamate 250. Now owned, supported, and available from Leavitt Communications. Call us for new or reconditioned units, parts, manuals, and repairs.

We also offer refurbished Alphamate 250’s, Alphamate IIs, the original Alphamate and new and refurbished pagers, pager repairs, pager parts and accessories. We are FULL SERVICE in Paging!

E-mail Phil Leavitt ( pcleavitt@leavittcom.com ) for pricing and delivery information or for a list of other available paging and two-way related equipment.

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Phil Leavitt
847-955-0511
pcleavitt@leavittcom.com

leavitt logo

7508 N. Red Ledge Dr.
Paradise Valley, AZ 85253

www.leavittcom.com

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Jones: A Victory for Fourth Amendment Jurisprudence

Tuesday, February 07, 2012

JURIST Guest Columnist Corrie Thearle, University of Pittsburgh School of Law Class of 2012, is a Senior Editor for the Pittsburgh Journal of Environmental and Public Health Law . She discusses the Supreme Court's decision in United States v. Jones and its implications for Fourth Amendment search jurisprudence...

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thearle The Supreme Court's recent decision in United States v. Jones reinvigorated an area of Fourth Amendment jurisprudence that had lain dormant for almost half a century. Since 1967, courts have followed the two-part Katz v. United States test, which requires that a person must 1) have a subjective expectation of privacy that 2) society finds reasonable, in order to determine whether Fourth Amendment protection is triggered. In Jones, a case involving warrantless GPS monitoring of a vehicle, the Court surprisingly revived pre- Katz jurisprudence by using a common-law trespass approach. The Court held that the government's physical intrusion on an "effect" for the purpose of obtaining information constituted a search under the Fourth Amendment. Although not discarding the confusing, if not circular, "reasonable expectation of privacy" standard adopted in Katz, the Court re-established that the Katz test had been added to, but not substituted for, the common-law trespassory test. Thus, the Court reinforced a stable property based threshold, which courts can rest upon while treading the murky waters of a post- Katz Fourth Amendment analysis.

In US v. Jones, the Court considered whether the government violated Antoine Jones's Fourth Amendment rights by installing a GPS tracking device on his vehicle without a valid warrant and without his consent. In 2004, an FBI-Metropolitan Police Department Safe Streets Task Force began investigating two suspects, Antoine Jones and Lawrence Maynard, for narcotics violations. During the course of the investigation, law enforcement officials placed a GPS tracking device on Jones's vehicle, which tracked his movements twenty-four hours a day for twenty-eight days. The GPS device relayed more than 2,000 pages of data over the four-week period.

It should be noted that police initially obtained a warrant to install the device in Washington DC, for up to ninety days, and within ten days of the issuance of the warrant. However, the agents did not install the device until eleven days after the warrant was issued, and they installed it while the vehicle was parked in a public parking lot in Maryland. Agents also later replaced the device's battery while the vehicle was located in a different public parking lot in Maryland.

The government ultimately obtained a multiple count indictment charging Jones and several alleged co-conspirators with conspiracy to distribute and possession with intent to distribute five kilograms or more of cocaine and fifty grams or more of cocaine base. The district court granted a motion filed by Jones to suppress evidence obtained through the GPS device only in part. The court suppressed the data obtained while the vehicle was parked in the garage adjoining Jones's residence, holding that the remaining data was admissible. Jones was found guilty and sentenced to life imprisonment.

Using the reasonable expectation of privacy test, US Court of Appeals for the District of Columbia Circuit reversed the conviction after finding that society would recognize Jones's expectation of privacy in his movements over the course of a month as reasonable, and the use of the GPS device to monitor those movements without a valid warrant defeated that reasonable expectation. The case was granted certiorari in June 2011, to resolve the issue of whether the warrantless GPS tracking of Jones's vehicle violated his Fourth Amendment rights.

Delivering the majority opinion, Justice Scalia began by reaffirming that a vehicle is an "effect," which is guaranteed protection from unreasonable searches and seizures under the Fourth Amendment. Scalia held that the physical intrusion conducted by government officials in this case was firmly within the bounds of what would have been considered a "search" under early Fourth Amendment protection. When the government obtains information by physically intruding on a constitutionally protected area, Jones's vehicle in this instance, a search has undoubtedly occurred. By reaffirming this property-based approach, Scalia held that Jones's Fourth Amendment rights did not rise or fall within the Katz formulation, thus removing the tricky question of whether Jones had a reasonable expectation of privacy with regard to the movements his vehicle made in public. Four other justices joined Scalia's opinion, including Chief Justice Roberts, Justice Kennedy, Justice Thomas and Justice Sotomayor.

Scalia further distinguished this case from post- Katz methodology by taking it out of the purview of United States v. Knotts and United States v. Karo , also known as the "beeper cases," which involved the tracking of beepers placed in containers used for drug manufacturing. In both cases, at the time the beeper was installed, the container belonged to a third party, and did not come into possession of the defendants until later. These beepers were installed with the consent of the then-owner, and were delivered to a buyer having no knowledge of the presence of the beeper. Because the government came into physical contact with the container before it belonged to the defendants, the transfer of the container with the unmonitored beeper inside did not convey any information and thus did not invade the defendants' privacy. Jones poses a different scenario, since the government trespassed when it placed the GPS tracking device on Jones's vehicle, while he had a possessory interest in it.

This approach drew criticism from Justice Alito, who in his concurrence joined by Justice Ginsburg, Justice Breyer and Justice Kagan, accused the majority of applying 18th-century tort law that strained the language of the Fourth Amendment. Alito would have used the Katz test to determine that Jones's reasonable expectations of privacy were violated by the long-term GPS tracking of his vehicle. Society has a reasonable expectation that law enforcement agents and others would not, and could not, secretly monitor and catalogue every single movement of a person's vehicle for an extended period of time. In Jones's case, Alito found that four weeks of tracking every movement Jones's car made clearly represented an infringement upon the Fourth Amendment.

However, Alito did not elucidate a clear test to determine whether a certain period of GPS surveillance is long enough to constitute a Fourth Amendment infringement. Additionally, under the Katz approach, Alito notes that short-term GPS tracking, even with a physical trespass, would not invoke any Fourth Amendment concern, as it accords with expectations of privacy that society has recognized as reasonable. Alito based this conclusion on the holding in Knotts, where the Court stated that a person travelling in an automobile on public thoroughfares has no reasonable expectation of privacy in his movements from one place to another.

By relying upon the law of trespass, Alito contends that the majority's approach will present particularly vexing problems in cases involving surveillance that is carried out by making electronic, as opposed to physical, contact with the item to be tracked. What would happen if, in the present case, the government had conducted the same type of surveillance, via electronic access to a factory, an owner-installed vehicle tracking device or a GPS enabled smartphone? Would the sending of a radio signal to activate the system constitute a physical trespass?

However, Scalia countered Alito's concurrence by stating that the common law trespass approach will not be the exclusive test when dealing with the propriety of Fourth Amendment searches. Situations involving merely the transmission of electronic signals, without trespass, would remain subject to a Katz analysis. Scalia went on to state that case law, specifically Knotts and Karo , would still allow long-term visual observation, conducted by a large team of agents, multiple vehicles and aerial assistance, since a person traveling in an automobile on public streets has no reasonable expectation of privacy in his movements from one place to another. Nevertheless, Scalia suggested that achieving the same result through electronic means, without an accompanying trespass, is an unconstitutional invasion of privacy. Unfortunately, since this issue was not put into question by the facts in the present case, the majority declined to address it.

Although this may seem too narrow a decision considering the rapid evolution of GPS tracking technology, Alito's alternative approach stands to erode the longstanding protection of the expectation of privacy, which is particularly strong in instances where people possess or control property. In her concurrence, Justice Sotomayor puts into perspective the issues left unresolved by the majority's opinion, but also the inherent dangers in Alito's approach.

Sotomayor joins the majority's opinion because at a minimum, a Fourth Amendment search occurs when the Government obtains information by physically intruding on a constitutionally protected area. Sotomayor wisely warns that exclusive application of the Katz test would discount the constitutional relevance of the government's physical intrusion on Jones's vehicle.

However, Sotomayor also noted that the majority's trespassory test would provide little guidance in cases involving surveillance without a physical invasion on property. Using a Katz analysis, Sotomayor agreed with Alito that long-term GPS monitoring in investigations of most offenses impinges upon reasonable expectations of privacy. However, in cases involving short-term GPS tracking Sotomayor suggests a different approach when applying the reasonable expectations test. Short-term GPS monitoring generates a precise, comprehensive record of a person's public movements, which reflect a wealth of detail about their familial, political, religious and sexual associations. One trip to an AIDS clinic, psychiatrist, union meeting, mosque or strip club can convey information most people would consider private in nature. Most owners of GPS-equipped cars and smartphones would not contemplate that these devices would be used to enable covert short-term surveillance of their daily movements.

Additionally, Sotomayor goes a step further in suggesting that it would be necessary to reconsider the premise that individuals do not have a reasonable expectation of privacy in information voluntarily disclosed to third parties. In today's digital marketplace, people reveal a great deal of information about themselves to third parties, such as websites they visit, phone numbers they dial and even the products they purchase online. It is hard to believe that people would accept without complaint the warrantless disclosure to the government of every website they had visited, or the types of books and medications they purchased online. According to Sotomayor, unless Fourth Amendment jurisprudence ceases to treat secrecy as a prerequisite for privacy, these types of private electronic transmissions would not be entitled to Fourth Amendment protection.

Although the issue of GPS tracking without physical trespass remains unanswered by Jones, the adoption of the trespass test provides a clear victory for Fourth Amendment jurisprudence. It provides a minimum degree of specific protection involving any case in which the government physically invades personal property to gather information, without having to decipher whether an individual should have a reasonable expectation of privacy with respect to their personal property. Both Justice Alito's and Justice Sotomayor's concurrences show that the Court is ready to address GPS monitoring without physical trespass. However, the majority wisely reserves this issue for the (hopefully) near future. In the meantime, the Court has firmly re-established Fourth Amendment protections that fell to the wayside in the past half-century, after the advent of Katz .

Corrie Thearle currently works for the Pittsburgh City Legal Department, and after graduation she will be a clerk for the Court of Common Pleas of Somerset County.

Source: Jurist.org

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Terminals & Controllers:
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2 GL3100 RF Director 
9 Glenayre GLS2164 Satellite Receivers
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2 Eagle Midband Link Transmitters, 125W
5 Glenayre GL C2100 Link Repeaters
VHF Paging Transmitters
6 Glenayre GLT8411, 250W, VHF TX
4 Motorola VHF 350W Nucleus NAC Transmitters
13 Motorola VHF 350W Nucleus Cnet Transmitters
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6 Motorola PURC-5000 110 & 225W, TRC & ACB
2 QT-7795, 250W, UHF TX
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3 Glenayre GLT 8600, 500W
2 Glenayre GLT8200, 25W (NEW)
15 Glenayre GLT-8500 250W
35 Glenayre 900 MHz DSP Exciters
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35 Glenayre GLT-8500 Power Supplies

spacer SEE WEB FOR COMPLETE LIST:
spacer www.preferredwireless.com/equipment left arrow HERE

Too Much To List • Call or E-Mail

  Rick McMichael
  Preferred Wireless, Inc.
  10658 St. Charles Rock Rd.
  St. Louis, MO 63074
  888-429-4171 or 314-429-3000
  rickm@preferredwireless.com
  www.preferredwireless.com/equipment

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Preferred Wireless

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IVYCORP

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ivy corp

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IVYCORP

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Consulting Alliance

Brad Dye, Ron Mercer, Allan Angus, and Vic Jackson are friends and colleagues who work both together and independently, on wireline and wireless communications projects. Click here for a summary of their qualifications and experience. They collaborate on consulting assignments, and share the work according to their individual expertise and their schedules.

 

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Will former Detroit Mayor Kwame Kilpatrick soon be a billionaire?

Florida attorney Willie Gary says he can make it happen

Author: Kevin Dietz

Published On: Feb 06 2012 02:08:10 PM EST
Updated On: Feb 06 2012 02:08:50 PM EST

kilpatrick

DETROIT — Make no mistake, Kwame Kilpatrick wants to be rich — filthy rich. Meet the man who says he will make it happen.

Florida attorney Willie Gary says in the next 10 days he will file a lawsuit in Mississippi that could set the record for the largest award in history. He says kwame Kilpatrick will be a multi-millionaire: not $10 million or $20 million not $100 million or even $500 million. He says he will deliver a $ 1 billion dollar verdict to Kwame Kilpatrick.

Willie Gary knows a lot about money. He lives in this incredible $10 million 25,000 square foot waterfront mansion in Florida.

He knows a lot about making other people money. The last time he was in Mississippi he won an anti trust case worth $500 million. Now he’s going back to Mississippi to sue Skytel on behalf of Kwame Kilpatrick.

Recently a Federal Court sent the Kilpatrick case to State Court. Gary says it could increase Kilpatrick’s payday ten-fold

Kwame Kilpatrick was convicted of perjury, forced to resign as mayor of Detroit. Right now he is charged in a 38 count federal racketeering indictment; Gary says that doesn't mean he doesn't deserve millions of dollars from Skytel.

Skytel released thousands of Kilpatrick’s messages, including dozens of sex messages to his secret lover Christine Beatty, to an attorney who gave them to the media.

Source: Click On Detroit (Video at the Source.)

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Daviscomms USA

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daviscomms

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ProPage Inc.

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PAGE ONE OF WYOMING

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Cook Paging

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Complete Technical Services For The Communications and Electronics Industries

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Ira Wiesenfeld, P.E.
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Tel/Fax: 972-960-9336
Cell: 214-707-7711
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Ira Wiesenfeld, P.E.

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Hahntech-USA

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Hahntech-USA

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Paging & Wireless Network Planners

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PAGING & WIRELESS
NETWORK PLANNERS LLC

WIRELESS SPECIALISTS

www.pagingplanners.com
rmercer@pagingplanners.com

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Consultant
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East Northport, NY 11731
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Cellphone: 631-786-9359

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Paging & Wireless Network Planners

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Ivycorp Boosts Service Desk Performance and Flexibility with OTRS Help Desk

Ivycorp, a technology business based in Washington State, chose OTRS Help Desk to improve their customer service performance.

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Cupertino, CA (PRWEB) February 08, 2012

The OTRS Group, the world's leading provider of open source Help Desk and ITIL® V3 compatible IT Service Management (ITSM) solutions, today announced that Ivycorp, a technology business based in Washington State, chose OTRS Help Desk to improve their customer service performance. Ivycorp was impressed by the responsive, high quality customer support from OTRS, as well as the available iPhone and iPad Apps for OTRS, which allow customer service to be more flexible and agile.

Ivycorp is the provider of Ivytalk®, the next generation in mobile messaging, which enables customers to channel and synchronize their group communication via email, SMS, smartphone app, desktop widget or pager, so everyone can be reached everywhere in the manner best for them. The customer service team of Ivycorp takes care of customer requests and questions.

Previously, using a simple email alias for forwarding customer requests to a two-tier customer support team made it hard to track end user issues and team member responsibilities, causing increased stress and reduced productivity among members of the team. Ivycorp needed a Help Desk system that was able to fit their small scale and budget, yet grow incrementally with the business. They found that OTRS is a solid and reliable open source software solution that was easy to configure and free of license costs.

According to Mary Jesse, CEO and Founder of Ivycorp, “OTRS's excellent and timely customer service as well as their excellent feature set convinced us to use their solution. OTRS was very responsive during our assessment which included email and phone questions. We also benefit greatly from the depth of documentation, videos and webinars available from OTRS.”

By implementing OTRS, Ivycorp increased the flexibility of their customer service process, as Tony Billera, Head of Customer Operations at Ivycorp explains: “Most administrator and agent actions can be managed via either the iPad or iPhone, which I normally carry everywhere. It is not necessary to open, boot up, and login via my laptop to provide customers with great service and support.”

About OTRS otrs

OTRS is the world's leading provider of open source Help Desk and ITSM solutions. The OTRS product suite comprises a Help Desk, an ITIL® V3 compliant IT service management (ITSM) solution, and an associated iPhone App. Over 85,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 32 languages, enabling multi-national corporations to consolidate their service operations into a single, unified solution. OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit http://www.otrs.com and http://www.otrsondemand.com .

 

About Ivycorp ivycorp

Ivytalk® provides businesses and organizations with access to a secure, network-based, enterprise-level group-messaging solution that is unparalleled in usability, scalability, and performance. Ivytalk takes group messaging to a new level with its ability to support millions of simultaneous users, two-way messaging capabilities, mobile-device independence, and best-of-breed management tools for easily organizing and distributing messages to targeted audiences. Ivytalk can be customized to promote brand awareness and provide interactive communication between businesses and consumers — organizations and members — agencies and volunteers. Ivytalk provides an affordable and highly effective solution for delivering information via familiar and universally accepted devices. For more information visit Ivytalk.com .

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Source: PRWeb

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Nobel Laureate Joe Taylor, K1JT, Addresses Plenary Session at WRC-12, Receives ITU Gold Medal

02/06/2012

On Friday, February 3, delegates and attendees at the 2012 World Radiocommunication Conference ( WRC-12 ) had the pleasure of listening to Joe Taylor, K1JT, share his vision of the future of radiocommunication. Taylor — an ARRL Member— won the Nobel Prize in physics in 1993 for the discovery of a binary pulsar, a discovery which has opened up new possibilities for the study of gravitation. After the speech, International Telecommunication Union (ITU) Secretary General Dr Hamadoun Touré, HB9EHT, presented Taylor with the ITU Gold Medal in recognition of Dr Taylor’s outstanding contribution to the research in the fie ld of radiocommunication.

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International Telecommunication Union Secretary General Dr. Hamadoun Touré, HB9EHT, presents 1993 Nobel Laureate Joe Taylor, K1JY, with the ITU God Medal in recognition of Dr. Taylor's outstanding contribution to the research ion the field of radiocommunication at the 2012 World Radiocommunication Conference (WRC-12). [Screengrab courtesy of video provided by Andy Clegg, W4JE]

Dr Touré introduced Dr Taylor to the Plenary. In his introduction, he told the audience that Amateur Radio led to Taylor’s career as a radio astronomer, and ultimately to his winning the Nobel Prize: “I’m told that an early interest in Amateur Radio led Joe Taylor to an exciting career in radio astronomy, which then earned him the 1993 Nobel Prize in physics. I share his interest in Amateur Radio with passion, but will that lead me to a Nobel Prize? I’m working on it!”

Dr Taylor began his seven minute speech by thanking the WRC-12 delegates for the job they were doing at the Conference. “I understand that you have come to Geneva from more than 150 of the ITU’s Member States,” he said. “You are here to do an important job, an essential one, for nearly all of humanity in today’s world. You are charged to do your utmost to accommodate the wide variety of competing interests of all users of the radio frequency spectrum and its available orbits for Earth satellites. This is surely not an easy task. Most people give very little thought to the complicated issues that you face. Why should they, since for most of us, most of the time, the technologies that depend on these limited resources just seem to work. But I know, and each one of you knows, that much background work and many long negotiations are often necessary in order to make everything fit together and work in harmony.”

He noted new discoveries “that have fundamentally changed or expanded our understanding of nature’s laws, or might do so in the near future.” But, he said, these discoveries will not affect the ITU or future WRCs for “at least not for many decades to come. This is because our fundamental understanding of electromagnetism is already in a mature state. Maxwell’s equations , after all, have been thoroughly tested now for 150 years. And in principle, they tell us everything we need to know in order to exploit the wonders of telecommunications at the speed of light. Our understanding of these laws of nature, including what they tell us is possible and not possible, is not likely to change, even in the more distant future. But of course we can still develop new and improved ways of generating, controlling and detecting electromagnetic radiation, as well as clever new ways of effectively sharing the spectral resources that we have. Such advances as these will surely continue, and perhaps they will even increase. The fundamental science may be mature, but technology’s ability to exploit and build upon electromagnetic phenomena is still rapidly developing.

“It’s interesting to comment in passing on the fundamental differences between the bounded radio frequency spectrum and the balance, for example, on accessible fossil fuels. Limitations of the radio spectrum are a result of fundamental laws of nature. Every nation on Earth, and indeed every person on Earth, has access, in principle, to the same spectrum as everyone else. The amount of accessible oil, on the other hand, depends on the much more complicated way on how the Earth formed and evolved over time, and fossil fuels are not evenly distributed over the Earth and they are expendable. When it’s gone, there’s none left. The electromagnetic spectrum, on the other hand, will always be there, whether or not we humans are around here to enjoy using it. Moreover, the spectrum can be shared by many users simultaneously, and shared use can be especially effective if adequate planning is done in advance. That planning, of course, is an essential part of your assignments here.

“Future technologies will surely make even better uses of wireless communication than we do today. I foresee plenty of scope for contributions for new technologies. Information and communication technologies have much to offer for the betterment of the human condition everywhere, and perhaps especially so in the developing world. It is extremely important to continue seeking the best efficiencies in the use of the spectrum. I wish you every success in your task of creating wise and fair guidelines for regulators and policy makers who must allocate the limited resources in the very best interest of all mankind.”

You can view Dr Taylor’s speech on YouTube , courtesy of Andy Clegg, W4JE.

Source: ARRL

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Mobile Data Terminals & Two Way Wireless  Solutions

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Postal
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WiPath Communications LLC
4845 Dumbbarton Court
Cumming, GA 30040
Street
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Cumming, GA 30040
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Phone: 770-844-6218
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Hark Technologies

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Wireless Communication Solutions

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USB Paging Encoder

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  • Supports Tone Only, Voice, Numeric, and Alphanumeric
  • PURC or direct connect
  • Pictured version mounts in 5.25" drive bay
  • Other mounting options available
  • Available as a daughter board for our embedded Internet Paging Terminal (IPT)

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Paging Data Receiver (PDR)

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  • Frequency agile - only one receiver to stock
  • USB or RS-232 interface
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Other products

  • Please see our web site for other products including Internet Messaging Gateways, Unified Messaging Servers, test equipment, and Paging Terminals.
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717 Old Trolley Rd Ste 6 #163
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Tel: 843-821-6888
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HARK—EXHIBITS AT THE
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David George and Bill Noyes
of Hark Technologies.

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CRITICAL RESPONSE SYSTEMS

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Selected portions of the BloostonLaw Telecom Update, a newsletter from the Law Offices of Blooston, Mordkofsky, Dickens, Duffy & Prendergast, LLP are reproduced in this section with the firm's permission.

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BLS SEEKS ACCESS TO FORM 499-A DATA: The U.S. Department of Labor’s Bureau of Labor Statistics (BLS), seeks access to certain carrier revenue information for 2009 that the FCC collected from wireless carriers on FCC Form 499-A. In particular, BLS requests all data for 2009 that wireless carriers reported in blocks 3 (Carrier's Carrier Revenue Information) and 4 (End-User and Non-Telecommunications Revenue Information, and Total Revenue and Uncollectible Revenue Information) of that form. The Commission collects revenue data on Form 499-A for purposes of determining the amounts telecommunications providers need to contribute to the Universal Service Fund (USF), interstate Telecommunications Relay Services, North American Numbering Plan administration, and local number portability administration. In general, the Commission may share information it has collected with another government agency. Alt-hough the Commission's regulations provide that proprietary and commercially sensitive information will be with-held from public disclosure, subject to the public's right to seek disclosure under the Freedom of Information Act (FOIA) and implementing regulations, the Commission may disclose to other federal agencies records that have been submitted to the Commission in confidence upon the other agencies' requests.

In its request, BLS states that it is revising the Producer Price Index (PPI) for wireless telecommunications carriers, which measures the monthly changes in prices received for the provision of residential and business wire-less telecommunications services. That price index, ac-cording to BLS, is an aggregate that represents industry-wide data and is available on its website. BLS also states that it will use the Form 499-A data in addition to publicly available survey data to revise the PPI, and that the revenue data for individual companies will allow BLS to sample proportionate to economic size. BLS states further that it will maintain the confidentiality of the data un-der the Confidential Information Protection and Statistical Efficiency Act's protection from release pursuant to FOIA requests. BLS also states that it will disclose no company-specific or region-specific data and that it will not dis-close its sample sizes, which will prevent Form 499-A filers from being identified based on their relative sizes. BLS also indicates that there will be no direct use of the data in index calculations or PPI publications. Oppositions from affected parties in this WC Docket No. 09-15 proceeding are due February 13.

Source: BloostonLaw Telecom Update Vol. 15, No. 5 February 8, 2012

 

This newsletter is not intended to provide legal advice. Those interested in more information should contact the firm. For additional information, contact Hal Mordkofsky at 202-828-5520 or halmor@bloostonlaw.com

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UNTIL NEXT WEEK

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Brad Dye
With best regards,

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Newsletter Editor

73 DE K9IQY

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Wireless Messaging News
Brad Dye, Editor
P.O. Box 266
Fairfield, IL 62837 USA

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Skype: braddye
Telephone: 618-599-7869

E–mail: brad@braddye.com
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MESSAGING

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THOUGHTS FOR THE WEEK

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Quotations from my reading this week:

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“. . . we need to be constantly reminded, that the most dangerous people in the world are the righteous, and when they wield real power, look out.”

—Mark Bowden author of Guests of the Ayatollah

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“In a world of moral certainty, the unthinkable becomes permissible.”

—Cullen Murphy author of God’s Jury

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“Nobody, therefore, in fine, neither single persons nor churches, nay, nor even commonwealths, have any just title to invade the civil rights and worldly goods of each other upon pretence of religion. . . The sum of all we drive at is that every man may enjoy the same rights that are granted to others.”

—John Locke, 1689

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